Privacy Policy

We may collect information directly from you, from third parties acting on your behalf, from travel suppliers, business partners, service providers, publicly available sources, and through automated technologies.

​

A. Personal Information

 

We may collect:

 

Full name, Email address, Telephone number, Residential or mailing address, Date of birth, Gender where relevant to travel arrangements, Nationality and residency information, Passport information and travel document details, Visa information, Emergency contact information, Travel preferences, Dietary requirements and special requests, Loyalty program information, Booking and reservation details,  Information relating to accompanying travelers, Communications and correspondence with us and Any other information voluntarily provided by you.

​

B. Payment and Transaction Information

 

Payments may be processed through third-party payment processors. We may collect:

Billing information, Transaction details, Payment confirmations, Invoices and payment history.

 

We do not intentionally store complete payment card numbers on our systems unless required by an authorized payment provider and permitted by law..

​

C. Automatically Collected Information

​

We may automatically collect:

 

IP address, Device identifiers, Browser information, Operating system information,  Location-related information, Website activity and usage data, Access times and dates, Referral URLs, Cookie and tracking data.

​

D. Information About Other Individuals

 

If you provide information regarding another individual, including family members, travel companions, emergency contacts, or other travelers, you represent and warrant that you have obtained all necessary permissions, consents, and authority to provide such information to us and to permit us to process such information in accordance with this Privacy Policy.

We may use information for any lawful purpose related to operating, maintaining, improving, protecting, marketing, and providing our services.

​

Such purposes may include:

​

• Providing concierge travel services

• Creating itineraries and travel recommendations

• Processing reservations and bookings

• Coordinating with travel suppliers and service providers

• Facilitating payments and issuing invoices

• Delivering travel documents and confirmations

• Providing customer support

• Managing customer accounts and records

• Conducting internal business operations

• Performing analytics and service improvement activities

• Preventing fraud, abuse, unauthorized access, or security incidents

• Monitoring compliance with contractual obligations

• Conducting audits and risk management activities

• Sending newsletters, promotions, and marketing communications

• Developing new products and services

• Enforcing our legal rights and agreements

• Complying with legal, regulatory, accounting, tax, insurance, and reporting obligations

 

We may aggregate, anonymize, or de-identify information and use such information for any lawful business purpose.

We may disclose information to the extent reasonably necessary to operate our business and provide services.

​

Recipients may include:

 

A. Travel Suppliers

 

Including but not limited to:

 

Airlines, Hotels, Resorts, Vacation rental providers, Tour operators,  Cruise operators, Transportation providers, Insurance providers, Destination management companies, Local guides and service providers

 

B. Service Providers

 

Including:

 

Payment processors, Technology vendors, Cloud hosting providers, Website service providers,  Customer relationship management providers, Marketing service providers, Analytics providers, Security providers and Administrative support providers

 

C. Professional Advisers

Including:

Lawyers, Accountants, Auditors, Consultants and Insurers

 

D. Corporate Transactions

 

In connection with any merger, acquisition, financing transaction, investment, reorganization, restructuring, sale of assets, bankruptcy proceeding, or other corporate

transaction, information may be disclosed or transferred as part of the transaction.

 

E. Legal Compliance and Protection

 

We may disclose information where we believe such disclosure is necessary or

appropriate to:

 

Comply with applicable laws, Respond to lawful governmental requests, Protect our rights, interests, property, personnel, customers, suppliers, or business partners, Detect or prevent fraud, abuse, illegal activity, or security threats, Enforce agreements and policies and Establish, exercise, or defend legal claims

Because travel services frequently involve international destinations, suppliers, and service providers, personal information may be transferred to, stored in, or processed in jurisdictions outside your country of residence.

​

Such jurisdictions may have privacy laws that differ from those of your country.

You acknowledge and consent to such transfers where reasonably necessary to provide requested services, operate our business, fulfill contractual obligations, or comply with legal requirements.

We retain information for as long as reasonably necessary to:

 

• Provide services

• Manage customer relationships

• Resolve dispute

• Maintain business records

• Meet legal

• Accounting, tax, insurance, regulatory, and reporting obligations and Protect our business interests

​

Retention periods may vary depending on the nature of the information and applicable legal requirements.

​

We reserve the right to retain information for longer periods where reasonably necessary to establish, exercise, or defend legal claims or comply with legal obligations.

We implement reasonable administrative, organizational, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

​

However, no method of transmission, storage, or security measure can guarantee complete security.

​

To the fullest extent permitted by law, we disclaim liability for unauthorized access, interception, disclosure, loss, corruption, theft, alteration, or destruction of information caused by circumstances beyond our reasonable control, including cyberattacks, acts of third parties, telecommunications failures, internet disruptions, or force majeure events.

We may use cookies, web beacons, analytics tools, pixels, and similar technologies to:

 

Operate our website, Improve website functionality, Analyze website usage, Personalize content, Measure marketing effectiveness, Support business operations.

 

By continuing to use our website, you consent to our use of cookies and similar technologies except where applicable law requires separate consent.

 

Disabling cookies may limit website functionality.

We may send promotional messages, newsletters, offers, surveys, and updates regarding our services.

 

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us.

 

We are not responsible for delays, filtering, blocking, or non-delivery of communications caused by third-party providers, internet service providers, email systems, or telecommunications networks.